Terms of service.

Effective Date: April 2, 2025

Last Updated: April 22, 2026

Welcome to MUMU FurnCycle Inc. These Terms of Service (“Terms”) govern your access to and use of the websites, communication channels, products, and services offered by MUMU FurnCycle Inc. (“MUMU FurnCycle,” “MUMU,” “we,” “our,” or “us”).

Please read these Terms carefully before requesting, booking, purchasing, or using any product or service.

1. Acceptance of These Terms

These Terms apply to services and transactions arranged through:

  • Our website;

  • Email;

  • Telephone;

  • Text message;

  • WeChat;

  • Social media platforms, including Xiaohongshu and Instagram;

  • Online payment platforms;

  • Quotes, invoices, booking confirmations, or order forms; and

  • Any other communication channel used by MUMU FurnCycle.

By doing any of the following, you acknowledge that you have read, understood, and agreed to these Terms:

  • Confirming a booking or order;

  • Paying a deposit, invoice, or other amount;

  • Authorizing us to begin work;

  • Accepting delivery;

  • Allowing our personnel or service providers to enter a service location;

  • Submitting a pickup or service request; or

  • Otherwise using our products or services.

Payment of a deposit or any other amount constitutes acceptance of these Terms when a link to or copy of these Terms has been provided to you before payment.

If you are accepting these Terms on behalf of a company, organization, property owner, tenant, or another person, you represent that you have authority to bind that party.

2. Order-Specific Communications

The details communicated to you through a written quote, invoice, booking confirmation, WeChat message, email, text message, or similar written communication form part of your agreement with MUMU FurnCycle.

These details may include:

  • Description and scope of service;

  • Service date or time window;

  • Pickup and delivery locations;

  • Estimated or fixed price;

  • Deposit requirement;

  • Payment schedule;

  • Cancellation terms;

  • Furniture or property details;

  • Elevator, parking, access, or building requirements; and

  • Other order-specific conditions.

If an order-specific written term directly conflicts with these Terms, the more specific written term will control for that particular order, except where prohibited by law.

Verbal statements do not modify these Terms unless confirmed by MUMU FurnCycle in writing.

3. Scope of Services

Depending on location, availability, and the specific order, MUMU FurnCycle may offer or coordinate services including:

  • Furniture pickup and removal;

  • Furniture disposal, recycling, donation, or reuse;

  • Moving and labor services;

  • Furniture delivery;

  • Cleaning services;

  • Packing, unpacking, assembly, and disassembly;

  • Storage coordination or storage services;

  • Furniture consignment;

  • Furniture refurbishment;

  • Sale of used, refurbished, new, or special-order furniture;

  • Hauling and transportation coordination; and

  • Related services for students, residents, businesses, property managers, and communities in transition.

Not every service is available in every location. We may accept or decline any request based on scheduling, staffing, service area, safety, item condition, building access, operational capacity, or other reasonable business considerations.

Unless expressly stated in writing, quotes cover only the services and items specifically identified in the applicable booking confirmation or quote.

4. Independent Service Providers and Subcontractors

MUMU FurnCycle may perform services directly or may arrange for services to be performed by independent contractors, moving companies, cleaning providers, drivers, storage providers, disposal providers, or other third-party service providers.

By booking a service, you authorize MUMU FurnCycle to select, coordinate with, and disclose necessary order information to such service providers.

Unless otherwise stated in writing:

  • Service providers are responsible for performing their assigned work;

  • MUMU FurnCycle may coordinate scheduling, payment, and customer communication;

  • The identity of the assigned provider may change because of availability, delays, emergencies, or operational needs; and

  • A change in the assigned provider does not automatically entitle the customer to cancel or receive a refund.

Nothing in these Terms creates an employment relationship between MUMU FurnCycle and an independent service provider.

Nothing in this section excludes liability that cannot lawfully be excluded.

5. Quotes and Pricing

Quotes are based on information provided by the customer, including photographs, videos, inventory lists, addresses, access conditions, requested services, and building information.

Unless expressly identified as a binding fixed price, a quote is an estimate and may be adjusted if the actual circumstances differ from the information provided.

Additional charges may apply for circumstances including:

  • Additional furniture, boxes, rooms, or work not previously disclosed;

  • Incorrect or incomplete addresses;

  • Long walking or carrying distances;

  • Stairs or lack of elevator access;

  • Elevator delays;

  • Difficult parking or loading conditions;

  • Parking tickets or building-imposed fees resulting from customer instructions or unavailable lawful access;

  • Oversized, unusually heavy, fragile, hazardous, or difficult-to-handle items;

  • Packing, wrapping, assembly, or disassembly not included in the original quote;

  • Additional labor or service time;

  • Waiting time;

  • Multiple trips;

  • Changes in pickup or delivery location;

  • Customer-requested changes;

  • Unsafe, unsanitary, or obstructed conditions; and

  • Services required because the original information was inaccurate or incomplete.

We will make reasonable efforts to notify the customer of material additional charges before performing substantial additional work.

6. Booking and Deposits

A booking is not confirmed until MUMU FurnCycle has accepted the request and any required deposit has been received.

Unless otherwise communicated in writing:

  • A deposit may be required to reserve personnel, vehicles, service providers, equipment, or time;

  • The deposit will be applied toward the total order price;

  • Availability is not guaranteed until the deposit is received;

  • Failure to pay the deposit by the stated deadline may result in release of the requested time slot; and

  • A customer should not rely on a proposed service date until receiving booking confirmation.

Deposits are subject to the cancellation and refund terms communicated at booking and the provisions of these Terms.

7. Payment Terms

Payment terms will be communicated at booking, on an invoice, in a quote, or through another written communication.

Unless otherwise agreed in writing:

  • The required deposit must be paid before a booking is confirmed;

  • Any remaining balance for an on-site service must be paid before work begins;

  • Invoices are due upon receipt unless another due date is stated;

  • Storage and recurring services must be paid according to their applicable billing schedule; and

  • The customer is responsible for ensuring payment is successfully transmitted and received.

MUMU FurnCycle may accept payment through Zelle, ACH transfer, credit or debit card, cash, check, electronic payment platform, or another method approved by us.

Payment is not considered complete until the funds have successfully cleared and are available to MUMU FurnCycle.

8. On-Site Failure to Pay

For moving, cleaning, delivery, disposal, hauling, pickup, assembly, or similar on-site services, any balance due before commencement of service must be paid before our personnel or service provider begins work.

If payment is not received within 30 minutes after personnel arrive or request payment:

  • We may refuse to begin service;

  • Personnel may leave the service location;

  • The booking may be treated as a customer-caused cancellation or no-access appointment;

  • The deposit may be retained;

  • Waiting time or other incurred charges may remain payable; and

  • A new deposit or full advance payment may be required to reschedule.

This section does not apply where MUMU FurnCycle has expressly agreed in writing to invoice the customer after completion.

9. Overdue Payments

Any amount not paid by its stated due date is overdue.

If an amount remains unpaid, MUMU FurnCycle may, to the extent permitted by applicable law:

  • Send payment reminders and demands;

  • Suspend, postpone, or cancel pending or future services;

  • Refuse to accept additional bookings;

  • Require advance payment for future services;

  • Withhold delivery or release of goods where legally permitted;

  • Charge a disclosed late fee or interest permitted by applicable law;

  • Recover reasonable collection expenses where legally recoverable;

  • Refer the account to a third-party collection agency;

  • Commence a legal action or small-claims proceeding; and

  • Exercise any other available legal or equitable remedy.

The customer remains responsible for the principal balance and any properly disclosed and legally recoverable charges, including collection agency fees, attorneys’ fees, filing fees, court costs, service fees, and other reasonable collection expenses.

Suspension or termination of services due to nonpayment does not eliminate the customer’s obligation to pay amounts already earned or incurred.

MUMU FurnCycle may refuse future service to customers with unpaid balances, repeated late payments, returned payments, disputed payments made in bad faith, or prior payment defaults.

10. Returned Payments and Chargebacks

Returned checks, failed transfers, declined payments, reversed payments, and unauthorized chargebacks may result in:

  • Suspension or cancellation of service;

  • A returned-payment fee where disclosed and permitted by law;

  • Collection activity;

  • A requirement that future payments be made through a different payment method; and

  • A requirement for full payment in advance.

Before initiating a payment dispute or chargeback, customers should contact MUMU FurnCycle and provide a reasonable opportunity to address the issue.

Nothing in these Terms limits a customer’s lawful right to dispute an unauthorized or incorrect transaction.

11. Cancellation and Rescheduling

The cancellation policy communicated at the time of booking applies to the applicable order.

Unless otherwise stated in writing:

  • A customer may request cancellation within 24 hours after booking for a refund of the deposit, except for same-day or next-day bookings or where resources have already been specially committed;

  • After the applicable cancellation period, deposits are non-refundable;

  • A cancellation request is effective only when received and acknowledged by MUMU FurnCycle;

  • Rescheduling should be requested at least 48 hours before the scheduled service window;

  • Rescheduling is subject to availability and is not guaranteed; and

  • Repeated rescheduling may be treated as a cancellation.

A booking made less than 48 hours before the scheduled service may become non-refundable immediately after confirmation.

If a customer materially changes the service date, location, scope, or access requirements, we may issue a revised quote or require a new deposit.

12. Customer-Caused Delays, No Access, and Service Interruption

The customer must ensure that the service can begin promptly upon arrival.

If personnel cannot begin or continue work because of circumstances within the customer’s control, including unavailable access, missing keys, unavailable elevators, building restrictions, incomplete packing, unpaid balances, obstructed pathways, or customer absence, additional waiting charges may apply.

Unless otherwise agreed, if a customer-caused delay lasts more than 30 minutes:

  • Personnel may leave the location;

  • The service may be cancelled;

  • The deposit may be retained;

  • Services already performed and costs already incurred remain payable; and

  • Continuing the current service or rescheduling may require an additional deposit or fee.

The same rule may apply if work begins but is later interrupted for more than 30 minutes because of circumstances outside MUMU FurnCycle’s control but within the customer’s or property’s control.

13. Service Windows and Arrival Times

Service dates and time windows are estimates unless MUMU FurnCycle expressly provides a written guaranteed arrival time.

Our moving crews, cleaning personnel, drivers, and service providers will use commercially reasonable efforts to arrive within the scheduled service window. However, exact arrival times are not guaranteed.

Arrival and completion times may be affected by circumstances including:

  • Traffic congestion or accidents;

  • Severe weather, storms, flooding, snow, or unsafe driving conditions;

  • Street closures;

  • Public events, parades, demonstrations, or emergency activity;

  • Road, utility, or building construction;

  • Vehicle or equipment issues;

  • Public transportation disruption;

  • Delays at an earlier service location;

  • Building access restrictions;

  • Government actions;

  • Labor shortages; and

  • Other circumstances beyond our reasonable control.

MUMU FurnCycle is not responsible for reasonable early or delayed arrival caused by such circumstances, or for resulting building charges, elevator charges, inspection fees, penalties, missed appointments, lost income, temporary lodging, or other indirect costs, except where liability cannot legally be excluded.

Customers are responsible for allowing reasonable scheduling flexibility and coordinating appropriate buffer time for:

  • Freight-elevator reservations;

  • Loading docks;

  • Building move-in or move-out windows;

  • Certificate of Insurance processing;

  • Property inspections;

  • Landlord walkthroughs;

  • Key exchanges;

  • Lease deadlines; and

  • Other time-sensitive arrangements.

The customer should contact MUMU FurnCycle immediately if an unexpected event prevents the service from beginning as scheduled.

Depending on the circumstances, availability, costs incurred, and which party is affected, MUMU FurnCycle may reasonably:

  • Delay the start time;

  • Adjust the service window;

  • Reschedule the service;

  • Cancel the service and return all or part of the deposit;

  • Cancel the service and retain all or part of the deposit where resources or expenses have already been committed; or

  • Provide another commercially reasonable resolution.

14. Customer Responsibilities

The customer is responsible for:

  • Providing accurate contact information;

  • Providing complete and accurate service details;

  • Disclosing all items to be moved, cleaned, delivered, stored, removed, or disposed of;

  • Providing accurate photographs and videos when requested;

  • Confirming pickup and delivery addresses;

  • Obtaining all required building approvals;

  • Reserving elevators and loading docks;

  • Confirming parking and access requirements;

  • Securing permits where required;

  • Being present or providing authorized access;

  • Ensuring safe and unobstructed pathways;

  • Protecting floors, walls, elevators, and fragile surfaces when special protection is required;

  • Removing valuables and personal property from furniture;

  • Properly packing items unless packing service is included;

  • Identifying fragile, valuable, hazardous, or unusually heavy items;

  • Supervising children, pets, guests, and other third parties;

  • Maintaining safe property conditions; and

  • Reviewing the completed work before personnel leave when reasonably possible.

The customer represents that they have authority to permit access to each service location and to authorize work involving the identified property.

15. Building Requirements and Certificates of Insurance

The customer must determine and disclose all building requirements before booking, including:

  • Certificate of Insurance requirements;

  • Additional-insured requirements;

  • Elevator reservations;

  • Permitted service hours;

  • Loading dock rules;

  • Parking restrictions;

  • Security procedures;

  • Vendor registration; and

  • Move-in or move-out deposits.

A Certificate of Insurance is not included unless expressly confirmed in writing.

Any administrative charge for obtaining or processing a Certificate of Insurance is non-refundable once processing has begun.

MUMU FurnCycle does not guarantee that a building will approve a Certificate of Insurance or accept the insurance coverage of MUMU FurnCycle or an assigned service provider.

If the customer books a “self-move,” curbside, non-COI, or similar service after being informed that no Certificate of Insurance will be provided, the customer accepts responsibility for confirming that the arrangement complies with building rules.

Failure to obtain building approval does not automatically entitle the customer to a refund.

16. Furniture Pickup, Disposal, Recycling, and Donation

Customers may submit furniture or property for pickup, disposal, recycling, donation, consignment, or reuse.

We may accept or decline items based on:

  • Condition;

  • Cleanliness;

  • Safety;

  • Size and weight;

  • Accessibility;

  • Pest risk;

  • Marketability;

  • Inventory needs;

  • Transportation feasibility;

  • Recycling or donation availability; and

  • Applicable legal or disposal restrictions.

Unless expressly accepted in writing, items must be:

  • Clean;

  • Safe to handle;

  • Structurally stable;

  • Free of infestation;

  • Free of mold or significant water damage;

  • Free of strong or hazardous odors; and

  • Accurately represented in submitted photographs.

If an item materially differs from its description or photographs, we may reject it, revise the price, or charge a disposal or handling fee.

We do not guarantee that an item will be resold, donated, recycled, refurbished, or diverted from landfill unless expressly agreed in writing.

17. Ownership and Transfer of Items

By offering, selling, donating, consigning, or surrendering an item, the customer represents that:

  • The customer owns the item or is authorized by the owner to transfer it;

  • No third party has a superior ownership claim;

  • The item is not stolen;

  • The transfer does not violate a lease, court order, financing agreement, or other obligation;

  • The item contains no undisclosed valuables, documents, hazardous materials, weapons, illegal substances, or personal information; and

  • The item may lawfully be removed.

Unless a written consignment agreement states otherwise, ownership transfers permanently to MUMU FurnCycle or the designated recipient when the item is collected and accepted.

After transfer, the item may be sold, donated, recycled, refurbished, repurposed, dismantled, or discarded at our discretion.

The prior owner generally has no right to reclaim the item or receive proceeds unless a separate written consignment or purchase agreement states otherwise.

18. Moving and Handling Services

Moving and handling services are limited to the scope identified in the booking confirmation.

The customer must disclose before booking any item that is:

  • Exceptionally valuable;

  • Antique or irreplaceable;

  • Fragile;

  • Oversized;

  • Unusually heavy;

  • Difficult to disassemble;

  • Mechanically or electrically sensitive;

  • Made of glass, marble, stone, or similar material; or

  • Likely to require special equipment or expertise.

Unless expressly accepted in writing, we may decline to handle:

  • Cash, jewelry, precious metals, or negotiable instruments;

  • Important documents;

  • Fine art or antiques;

  • Firearms, ammunition, explosives, or illegal items;

  • Hazardous chemicals;

  • Medical waste;

  • Perishable food;

  • Plants or animals;

  • Items requiring specialized licensing;

  • Items attached to plumbing, gas, electrical, walls, ceilings, or building systems; and

  • Any item presenting an unreasonable safety risk.

The customer should personally transport small valuables, identification documents, medications, electronics containing sensitive data, and irreplaceable property.

19. Cleaning Services

Unless specifically included, standard cleaning services do not include:

  • Hazardous-material remediation;

  • Mold remediation;

  • Pest or infestation treatment;

  • Biohazard cleanup;

  • Human or animal waste remediation;

  • Hoarding remediation;

  • Exterior window cleaning;

  • High-access cleaning requiring specialized equipment;

  • Construction debris removal;

  • Permanent stain removal;

  • Restoration of damaged surfaces; or

  • Repairs.

Cleaning outcomes depend on the condition, age, material, and maintenance history of the property.

We do not guarantee that every stain, odor, discoloration, residue, or condition can be removed.

The customer must disclose unsafe, hazardous, unsanitary, or infested conditions before service. We may stop or decline work if conditions pose a health or safety risk.

20. Furniture Sales

Used and refurbished furniture is sold “as is” and “as available,” with ordinary signs of prior use unless otherwise stated.

Variations in color, texture, dimensions, wear, finish, softness, or appearance may occur because of:

  • Prior use;

  • Lighting;

  • Camera settings;

  • Screen display;

  • Measurement methods;

  • Cleaning or refurbishment; and

  • Natural material variation.

Customers should review available photographs, dimensions, descriptions, and condition information before purchasing.

MUMU FurnCycle does not guarantee that used furniture will match other furniture, fit a particular space, pass through a doorway, satisfy a building’s requirements, or meet personal comfort or aesthetic preferences.

The customer is responsible for confirming measurements, access, and suitability.

21. Returns and Refunds for Furniture

Unless otherwise stated in writing, used and refurbished furniture sales are final.

A customer may notify us within 48 hours after delivery if:

  • The wrong item was delivered; or

  • The item has a major defect that was not disclosed and that materially impairs ordinary use.

The customer must provide photographs, videos, and a description of the issue.

Depending on the circumstances, we may offer repair, replacement, store credit, partial refund, or refund. The appropriate remedy will be determined reasonably based on the nature of the issue and applicable law.

Ordinary wear, minor cosmetic variation, disclosed defects, measurement errors by the customer, change of mind, comfort preference, and inability to fit the item through an undisclosed access point are not considered undisclosed major defects.

For new or special-order products, the return policy communicated at purchase will apply. Unless otherwise stated:

  • An approved return must be requested within seven days;

  • The item must be unused and in substantially original condition;

  • A restocking fee may apply; and

  • Delivery, assembly, labor, and special-order charges are non-refundable.

22. Delivery

The customer must ensure that the item will fit through all hallways, doors, stairs, elevators, and other access points.

If delivery cannot be completed because of incorrect measurements, unavailable access, building restrictions, or customer absence:

  • Delivery charges remain payable;

  • Additional waiting, redelivery, storage, or return charges may apply; and

  • The purchase price may remain non-refundable for used or special-order items.

Unless expressly included, delivery does not include assembly, installation, wall mounting, removal of existing items, packaging removal, or rearrangement of unrelated property.

23. Storage Services

Storage services may be governed by a separate storage agreement, booking confirmation, invoice, or facility-specific terms.

Where separate storage terms are provided, those terms control with respect to the storage service.

Unless otherwise agreed:

  • Charges recur according to the disclosed billing cycle;

  • Storage fees are payable in advance;

  • A billing cycle that has begun is non-refundable;

  • The customer must provide accurate item descriptions;

  • Items must be properly packed and suitable for storage;

  • Perishable, illegal, hazardous, explosive, infested, wet, odorous, or environmentally sensitive items are prohibited;

  • The customer must maintain current contact and payment information; and

  • Pickup or return of stored property must be scheduled in advance.

MUMU FurnCycle does not guarantee temperature-controlled, humidity-controlled, or climate-controlled storage unless expressly stated.

Storage, release, disposal, and remedies for unpaid storage charges are subject to the applicable written storage agreement and governing law. Nothing in these Terms authorizes a remedy that is prohibited by applicable law.

24. Inspection and Reporting of Damage

Customers should inspect the service location, furniture, and delivered items promptly after service.

Visible loss or damage should be reported before personnel leave whenever reasonably possible.

Any claim must include:

  • Customer name;

  • Order information;

  • Date of service;

  • Description of the issue;

  • Photographs or videos;

  • Proof of ownership or value where relevant; and

  • Any other reasonably requested documentation.

Failure to report an issue promptly may make it more difficult to determine when or how the issue occurred. However, no reporting period in these Terms eliminates rights that cannot legally be waived.

The customer must preserve the allegedly damaged item and allow a reasonable opportunity for inspection before repair, disposal, replacement, or alteration.

25. Property Damage and Normal Handling Risk

Moving, removal, delivery, cleaning, and furniture handling involve inherent risks, particularly in narrow, crowded, unfinished, fragile, or poorly maintained spaces.

To the fullest extent permitted by law, MUMU FurnCycle is not responsible for:

  • Minor scuffs, scratches, dents, or marks associated with ordinary and reasonable handling;

  • Damage caused by narrow stairways, tight turns, low ceilings, fragile surfaces, or inadequate clearance;

  • Damage caused by unsafe or obstructed conditions;

  • Pre-existing damage;

  • Defects caused by age, wear, improper prior assembly, weak materials, or prior repairs;

  • Damage caused by customer instructions given against reasonable advice;

  • Internal malfunction of electronics or appliances where no external physical damage occurred;

  • Particleboard, pressboard, flat-pack, or previously assembled furniture that weakens during disassembly or movement; or

  • Damage to items packed by the customer where the packaging was inadequate.

This provision does not exclude responsibility for damage caused by gross negligence, willful misconduct, or any liability that cannot legally be limited.

26. Valuables and Items Left in Furniture

Before service, customers must remove all personal property and valuables from drawers, cabinets, shelves, bags, boxes, furniture, appliances, and other items.

MUMU FurnCycle is not responsible for property left inside or attached to furniture or other items unless the property was specifically disclosed and accepted for handling in writing.

Items found during disposal or removal may be treated as abandoned unless circumstances reasonably indicate otherwise.

27. Customer and Third-Party Safety

Customers, occupants, guests, children, pets, and other third parties must remain at a safe distance from active work areas.

The customer is responsible for disclosing hazards including:

  • Loose stairs or railings;

  • Ice, snow, or wet floors;

  • Broken flooring;

  • Exposed wires;

  • Structural instability;

  • Pest infestation;

  • Aggressive animals;

  • Hazardous materials; and

  • Other unsafe conditions.

We may pause or terminate service if conditions are unsafe.

To the fullest extent permitted by law, MUMU FurnCycle is not responsible for injury caused by an undisclosed or customer-controlled unsafe condition.

28. Use of Purchased or Delivered Items

Customers are responsible for the safe use, assembly, installation, maintenance, and placement of purchased or delivered items.

MUMU FurnCycle is not responsible for injury or damage caused by:

  • Misuse;

  • Improper assembly or installation;

  • Failure to secure tip-prone furniture;

  • Modification;

  • Overloading;

  • Use contrary to manufacturer instructions;

  • Ordinary deterioration; or

  • Continued use after a defect becomes apparent.

Assembly or installation performed by MUMU FurnCycle is limited to the service expressly purchased.

29. Second-Hand Materials and Sensitivities

Customers acknowledge that used furniture may show signs of prior use and may have been exposed to different environments.

Although items may be cleaned or inspected, MUMU FurnCycle does not guarantee that a used item is sterile, allergen-free, odor-free, dust-free, pet-free, smoke-free, or suitable for a person with a particular allergy, sensitivity, health concern, or heightened hygiene expectation.

Customers are responsible for determining personal suitability and performing any additional cleaning or treatment desired after delivery.

Nothing in this section permits the sale of an item in violation of applicable health, safety, or consumer-protection laws.

30. Force Majeure

MUMU FurnCycle is not liable for delay, interruption, or failure to perform caused by events beyond its reasonable control, including:

  • Severe weather;

  • Natural disasters;

  • Fire or flooding;

  • Epidemics or public-health emergencies;

  • War, terrorism, civil unrest, or government action;

  • Utility or telecommunications failure;

  • Transportation shutdown;

  • Road closure;

  • Labor disruption;

  • Building closure;

  • Equipment or vehicle failure not caused by unreasonable maintenance;

  • Shortage of labor, fuel, or supplies; and

  • Other similar events.

When reasonably possible, we will communicate with the customer and attempt to reschedule, modify, or cancel the affected service.

Any refund or credit will take into account work already performed, nonrecoverable costs, payments owed to third parties, and applicable law.

31. No Guaranteed Outcome

Unless expressly guaranteed in writing, MUMU FurnCycle does not guarantee:

  • A specific completion time;

  • A specific resale price;

  • That an item will be sold, donated, or recycled;

  • Removal of every stain or odor;

  • Availability of a particular service provider;

  • Building approval;

  • Availability of parking or elevators;

  • Avoidance of all minor cosmetic damage;

  • That furniture will fit a particular space; or

  • A result that depends on circumstances beyond our reasonable control.

32. Limitation of Liability

To the fullest extent permitted by applicable law, MUMU FurnCycle will not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including:

  • Lost profits;

  • Lost business;

  • Lost income;

  • Missed lease or inspection deadlines;

  • Building penalties;

  • Alternative transportation;

  • Temporary housing;

  • Emotional distress;

  • Loss of use; or

  • Loss arising from delay.

To the fullest extent permitted by law, MUMU FurnCycle’s aggregate liability arising from a particular order will not exceed the greater of:

  1. The amount actually paid to MUMU FurnCycle for the affected portion of that order; or

  2. Any greater minimum amount required by applicable law.

This limitation does not apply to gross negligence, intentional misconduct, fraud, personal injury caused by conduct for which liability cannot be limited, or any other liability that cannot legally be excluded or limited.

33. Indemnification

To the fullest extent permitted by law, the customer agrees to indemnify and hold harmless MUMU FurnCycle and its officers, directors, employees, and agents from third-party claims, damages, or expenses arising from:

  • The customer’s breach of these Terms;

  • Inaccurate information supplied by the customer;

  • The customer’s lack of authority to transfer an item or authorize access;

  • Undisclosed hazardous or illegal property;

  • Unsafe conditions controlled by the customer;

  • The customer’s violation of building rules or applicable law; or

  • Instructions provided by the customer.

This provision does not require the customer to indemnify MUMU FurnCycle for MUMU FurnCycle’s own gross negligence, willful misconduct, or liability that cannot legally be shifted.

34. Privacy and Communications

We collect and use personal information as described in our Privacy Policy.

Customers authorize us to use necessary information to:

  • Process bookings and payments;

  • Coordinate service providers;

  • Contact customers about an order;

  • Issue invoices and reminders;

  • Document service conditions;

  • Investigate complaints; and

  • Comply with legal obligations.

Customers consent to receiving transactional communications through the contact methods they provide, including telephone, text message, email, and WeChat.

Marketing communications, where used, will be subject to applicable consent and opt-out requirements.

35. Photographs and Service Documentation

We may take photographs or videos of:

  • Items being moved, delivered, removed, stored, or cleaned;

  • Access paths;

  • Existing property conditions;

  • Completed work; and

  • Damage or safety concerns.

These materials may be used for service documentation, quality control, claim evaluation, provider coordination, and legal compliance.

We will not intentionally publish identifiable images of customers or private interiors for advertising without permission, except where the content has been anonymized or publication is otherwise legally permitted.

36. Complaints and Opportunity to Cure

Customers should contact us promptly regarding any service concern.

Before arranging third-party repairs, replacement services, disposal, or corrective work, the customer should provide MUMU FurnCycle with a reasonable opportunity to inspect and, where appropriate, address the issue.

Depending on the circumstances, a reasonable resolution may include:

  • Additional service;

  • Repair;

  • Replacement;

  • Partial refund;

  • Credit;

  • Reimbursement of a reasonable documented amount; or

  • Another mutually agreed remedy.

Nothing in this section eliminates nonwaivable consumer rights.

37. Governing Law

These Terms and any dispute arising from them are governed by the laws of the State of New York, without regard to conflict-of-law principles.

Subject to applicable jurisdictional and consumer-protection rules, any legal action must be brought in a state or federal court located in New York State, with venue in Westchester County or another county having proper jurisdiction.

Either party may bring an eligible claim in small claims court.

38. Informal Dispute Resolution

Before filing a lawsuit, the parties agree to make a good-faith effort to resolve the dispute informally.

The complaining party should send a written description of:

  • The relevant order;

  • The issue;

  • Supporting documentation; and

  • The requested resolution.

This informal process does not prevent either party from seeking urgent relief or filing within an applicable limitation period.

39. No Waiver

Failure to enforce a provision of these Terms does not waive the right to enforce that provision later.

A waiver is effective only if made in writing by an authorized representative of MUMU FurnCycle.

40. Severability

If any provision of these Terms is found invalid or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in effect.

41. Assignment

The customer may not transfer an order or assign rights under these Terms without our written consent.

MUMU FurnCycle may assign these Terms as part of a merger, acquisition, corporate reorganization, asset sale, or transfer of the applicable business, subject to applicable law.

42. Entire Agreement

These Terms, together with the applicable quote, invoice, booking confirmation, order-specific written communications, Privacy Policy, and any separate written service agreement, constitute the agreement between the customer and MUMU FurnCycle concerning the applicable transaction.

They replace prior discussions concerning the same subject matter, except for written order details expressly incorporated into the booking.

43. Changes to These Terms

We may update these Terms periodically.

Updated Terms become effective when posted, unless another effective date is stated.

Changes will not retroactively alter the material financial terms of an already-confirmed order unless:

  • The customer agrees;

  • The change is required by law; or

  • The change does not materially reduce the customer’s rights.

Continued use of our services after updated Terms become effective constitutes acceptance for future transactions.

44. Contact Information

Questions, complaints, and legal notices concerning these Terms may be sent to:

MUMU FurnCycle Inc.
Email: support@mumufurncycle.com

Please include your name, contact information, order date, service address, and a description of the matter.

Thank you for supporting a more sustainable and circular way of living.