Terms of service.

Effective Date: April 2, 2025

Last Updated: November 25, 2025

Welcome to MUMU FurnCycle Inc. (“MUMU FurnCycle,” “we,” “our,” or “us”). By accessing or using our website, submitting a pickup request, or purchasing any products or services from us, you agree to the following Terms of Service (“Terms”). Please read them carefully.

Overview

MUMU FurnCycle provides furniture pickup, recycling, consignment, refurbishment, delivery, and resale services for students, short-term residents, and communities in transition. These Terms apply to all users of our website and all customers who use our services.

Pickup Requests

Customers may submit a furniture recycling or disposal request through our website. We reserve the right to accept or decline items based on condition, safety, size, location accessibility, or inventory needs. We typically respond to all requests within 24 hours.

Furniture Condition Requirements

All items must meet our acceptance standards:

  • Clean, safe, functional condition

  • No infestations, mold, water damage, structural instability, or strong odors

  • Photos provided must be accurate and recent

Items failing to meet standards upon inspection may be rejected on-site. If a customer requests removal despite rejection, disposal fees may apply.

Scheduling, Access & Customer Responsibilities

By submitting a request, you agree to:

  • Be present at the scheduled appointment time or provide authorized access

  • Ensure pathways are clear and safe for removal

  • Notify us at least 48 hours in advance to reschedule

  • Understand that failure to provide access, unsafe conditions, or a no-show may result in cancellation or rescheduling fees

If additional packing or disassembly is required during service, additional fees may apply.

Item Ownership & Transfer of Rights

By offering or selling furniture to MUMU FurnCycle, you confirm that:

  • You are the legal owner of the items

  • You have the right to transfer them

  • Items do not contain hidden hazards

Once items are picked up or purchased, ownership is permanently transferred to MUMU FurnCycle. We may refurbish, resell, recycle, repurpose, or donate items at our sole discretion.

Return Policy (For Purchases)

All sales are final unless otherwise stated.

Furniture Purchases

  • Used and refurbished furniture is sold as-is.

  • No returns, exchanges, or refunds will be provided after delivery or pickup, except in cases of:

    • Delivery of the wrong item

    • Major undisclosed defects that significantly impair usability (reported within 48 hours)

New or Custom Items
If we sell any new or special-order products:

  • Returns are accepted within 7 days of delivery in unused condition

  • A restocking fee may apply

  • Delivery fees are non-refundable

Services (Pickup, Disposal, Delivery, Moving)

  • No refunds for completed services

  • If a cancellation is requested for customer reasons after the order is placed, no refund is available

  • Rescheduling must be requested 48 hours in advance; otherwise, rescheduling is not guaranteed

Waiver of Liability

By using our pickup, moving, delivery, or disposal services, you acknowledge and agree to the following:

Property Access & Damage

MUMU FurnCycle is not responsible for the following unless caused by clear, documented negligence:

  • Minor scuffs, scratches, or marks occurring during normal handling

  • Damage resulting from narrow staircases, tight hallways, fragile surfaces, or unsafe conditions

  • Pre-existing damage to furniture or property

Customers must secure fragile items and prepare the space to minimize risks.

Customer-Owned Furniture

Before pickup, customers must remove valuables from furniture (e.g., drawers, shelves). We are not liable for:

  • Missing, lost, or left-behind items

  • Items discarded inside furniture

Injury Waiver

Customers agree not to hold MUMU FurnCycle liable for:

  • Injuries occurring to the customer or third parties during the pickup or delivery process

  • Injuries resulting from unsafe property conditions (e.g., loose stairs, icy walkways)

Use of Purchased Items

Customers assume responsibility for safe use of all purchased items. We shall not be liable for:

  • Misuse, improper assembly, or unsafe installation

  • Injuries resulting from wear, age, or modification of used items

Privacy Policy

We respect your privacy. Personal information collected (name, email, address, etc.) is used only to coordinate your services and will not be shared without consent. Please review our full Privacy Policy for additional detail.

Changes to Terms

We may update these Terms at any time. Revisions become effective upon posting. Continued use of our website or services constitutes acceptance of any updated Terms.

Contact Us

Questions? Feel free to reach out at support@mumufurncycle.com.

Thank you for supporting a more sustainable and circular way of living.