Return Policy.

1. Second-Hand Furniture (Pre-Owned Items)

All second-hand items sold by MUMU FurnCycle are final sale and are not eligible for return or refund.

By placing an order, the customer acknowledges and agrees that:

  • All items are sold as-is, with no returns, exchanges, or cancellations permitted after purchase.

  • Reasonable signs of wear and tear are to be expected.

  • Each item has been cleaned and assembled prior to delivery, but minor imperfections may not be fully visible in photos or descriptions.

Exception (Limited):
A return or partial/full refund may be considered only if the item is delivered in a significantly damaged and non-functional condition that was not previously disclosed.

  • Claims must be submitted within 24 hours of delivery with clear photo/video evidence.

  • Any resolution (refund, partial refund, or replacement) is made at MUMU FurnCycle’s sole discretion.

2. Brand New Items

Brand new items (e.g., mattresses) are eligible for return only under strict conditions.

Return Eligibility:

  • The item must be unused, unopened, and remain in its original packaging.

  • Return requests must be submitted within 7 days of delivery.

  • Items that have been opened, used, or removed from original packaging are not eligible for return under any circumstances.

Return Process & Fees:

  • Customers are responsible for all shipping and return shipping costs.

  • Original delivery fees are non-refundable (even if it was discounted or advertised as free).

  • Refunds will be issued after inspection and confirmation that the item remains in brand-new condition.

  • Any applicable shipping costs will be deducted from the refund amount.

3. Order Cancellations & Modifications

  • All orders are considered final once placed and are not eligible for cancellation or modification.

  • In rare cases where cancellation is approved, any incurred costs (including processing, logistics, or restocking fees) will be deducted.

4. Important Notes

  • Delivery time selections are requests only and are not guaranteed until confirmed.

  • Customers are responsible for ensuring building access, elevator reservations, and required COIs (if applicable) prior to delivery.

  • Failure to meet delivery requirements may result in additional fees or rescheduling charges, which are non-refundable.