Storage Policy

Simple, flexible storage for short-term living — designed for students and movers.

Effective Date: December 1st, 2025

This policy may be updated from time to time. Continued use of our services constitutes acceptance of the updated terms.

This Storage Policy outlines the terms and conditions (“Agreement”) governing the use of MUMU FurnCycle’s storage services. By subscribing to or using our storage service, you agree to the following terms.

1. Subscription & Billing

  • Storage is billed on a recurring subscription basis, renewing automatically every 15 days (half-month cycle)

  • The minimum billing unit is 15 days

  • Payments are automatically charged at the beginning of each billing cycle using your selected payment method

Cancellation:

  • Subscriptions must be canceled before the next billing cycle to avoid being charged

  • Once a billing cycle begins and payment is processed, all charges are final and non-refundable

  • No prorated refunds will be provided for unused time within a billing cycle

2. Storage Duration

  • Storage continues until the customer cancels the subscription and arranges for pickup or delivery

  • Extensions are subject to warehouse capacity and availability

  • MUMU reserves the right to limit or decline extensions during peak periods

3. Access & Retrieval

  • Our warehouse is not open for public access for safety and operational reasons

  • All pickups and deliveries must be scheduled in advance

  • A minimum of 24–48 hours’ notice is typically required

  • Customers must retrieve items within a reasonable time after cancellation

4. Fees & Additional Services

  • Storage pricing is shown at checkout or within your subscription plan

  • Additional services (including delivery, handling, special requests, stairs, COI processing, etc.) are charged separately

  • Pricing may vary based on location, logistics, or service complexity

5. Condition of Items

  • All items are stored “as-is”

  • MUMU does not inspect, verify, repair, or guarantee the condition of items unless explicitly agreed

  • Customers are responsible for ensuring that items are:

    • Clean

    • Safe

    • Properly packed

    • Suitable for storage

6. Prohibited Items

The following items are strictly prohibited:

  • Perishable or food items

  • Hazardous, flammable, or explosive materials

  • Illegal items

  • Items with strong odors or contamination risks

  • High-value or irreplaceable items (including but not limited to cash, jewelry, collectibles, or important documents)

MUMU reserves the right to refuse, remove, or dispose of prohibited items at its sole discretion.

7. No Bailment Relationship

MUMU FurnCycle provides storage services as a convenience but does not assume the role of a bailee for all legal purposes.
Use of our storage service does not create a bailment relationship under applicable law.

Customers retain full ownership and responsibility for their items at all times.
MUMU is not an insurer of stored property and assumes no obligations beyond those expressly stated in this Agreement.

8. Liability & Damage

We handle items with reasonable care. However:

MUMU is not liable for:

  • Normal wear and tear

  • Minor scratches or cosmetic damage

  • Pre-existing damage

  • Hidden defects

  • Improper packing or preparation by the customer

Limited Liability:
In the unlikely event of loss or damage directly caused by MUMU, compensation is limited to the total storage fees paid for the affected billing period.

MUMU shall only be liable in cases of gross negligence or willful misconduct.

9. Insurance

  • MUMU does not provide insurance coverage for stored items

  • Customers are responsible for arranging their own insurance if desired

  • We strongly recommend not storing high-value or irreplaceable items

10. Abandoned Property

  • Items not retrieved within 7 days after the last paid storage period may be considered abandoned

  • MUMU reserves the right to:

    • Dispose of

    • Donate

    • Resell
      such items without further notice

  • Additional handling or disposal fees may apply

11. Scheduling & Customer Responsibility

Customers are responsible for ensuring proper conditions for pickup or delivery, including:

  • Building access

  • Elevator availability

  • Accurate scheduling information

MUMU is not responsible for delays caused by:

  • Building restrictions

  • Customer unavailability

  • Incorrect or incomplete information

12. Limitation of Service

MUMU reserves the right to:

  • Refuse service

  • Limit storage duration

  • Remove items that violate this policy

at its sole discretion.

13. Governing Law

This Agreement shall be governed by and construed in accordance with the laws of the State of New York, without regard to conflict of law principles.

Any disputes arising out of or relating to this Agreement shall be resolved in the courts located within the State of New York.

14. Agreement

By placing an order, subscribing, or using MUMU’s storage service, you acknowledge that you have read, understood, and agreed to this Storage Policy.

Need Help?

For scheduling, support, or questions: support@mumufurncycle.com